—Global Relay Surveillance - Global Relay Surveillance

—

Global Relay Surveillance

Your communications monitoring and risk management solution

Global Relay Surveillance: Your communications monitoring and risk management solutionContents

—
About Global Relay

Regulators like the U.S. Securities and Exchange Commission (SEC), FINRA (Financial Industry Regulatory Authority), European Securities and Markets Authority (ESMA), and Financial Conduct Authority (FCA) require firms to demonstrate a risk-based approach to communications monitoring.

By actively seeking out potential misconduct and compliance risks within your business communications, you can act early to safeguard your organization and satisfy your regulatory obligations.

Offering data capture from any source, accurate and efficient risk identification, and enhanced investigation capabilities, Global Relay Surveillance is a comprehensive, AI-enabled solution for robust communications monitoring.

How does it work?

All your communications data, regardless of channel or type, is seamlessly captured from the source using Global Relay Connectors.

Through structuring and enrichment, the quality of your data is enhanced, preparing it for comprehensive monitoring. This includes accurate voice transcription and message translation, ensuring analysts can work effectively without the limitation of language barriers.

From here, AI-enabled filters remove irrelevant content like spam, disclaimers, and promotional messages, as well as pre-approved content and messages from whitelisted senders. By stripping away extraneous data so this content can no longer trigger false positive alerts, your review queues are streamlined and your analysts can focus on genuine alerts instead.

All remaining communications data is then analyzed by our generative AI models to identify potential risks. This advanced analysis goes beyond sentence-level, instead examining entire messages and their context. Evasion techniques, like spelling words backwards and leet speak, are also identified, deciphered, and flagged for attention. Detailed rationales are provided for each identified risk or evasion attempt, so analysts can quickly understand, explain, and assess the issue.

The final step in Global Relay’s end-to-end surveillance solution is practical alert management. Structured alert queues automatically route alerts to analysts with the appropriate expertise for review. Paired with an intuitive dashboard, powerful investigation tools, and on-demand activity reports, analysts are empowered to minimize manual effort and enhance compliance efficiency.

Global Relay Surveillance gives you the flexibility to choose an approach that fits your needs and preferences. Choose AI-only, a lexicon-based approach, or a combination of the two to suit your requirements.

What are the benefits?

Accurate and efficient risk identification

Find and respond directly to emerging risks and prevent them escalating into damaging situations.

Going beyond traditional sentence-level or keyword analysis, our generative AI model analyses messages in their entirety, identifying true positive alerts based on message context.

As true threats are separated from the noise, meaningful investigations can take priority.

Significant noise reduction

Significantly improve efficiencies and prevent false positive volumes using Global Relay’s AI-enabled noise reduction filters.

Offering complete flexibility, choose which filters you want to apply; such as spam and promotion removal, approved marketing materials, and whitelisted domain names.

With distinctly less noise crowding your review queues, analysts will have more time to focus on genuine areas of concern.

Assured data completeness

Capture and monitor all data types from any communication channel to align with your needs.

Select the people you wish to monitor and the channels you need to capture. Message data normalization ensures efficient and accurate AI analysis across all channels.

Giving you confidence in the completeness of your data, Global Relay’s robust controls ensure zero gaps or loss in your data.

Optimized compliance workflows

Maintain efficiencies in complex workflows with structured alert queues.

By automatically routing alerts to analysts with the appropriate skills – like particular language fluencies, or an understanding of jurisdictional regulations – you can utilize your team’s strengths and scale your workflows.

Analysts are given the tools they need to understand alerts and act quickly, even on complex cases.

Cutting-edge technology for enhanced performance

Global Relay owns and operates our state-of-the-art data centers, allowing us to host the latest, best-in-class AI models within our own environment.

With the freedom to update our systems in line with innovation, Global Relay continuously provides the most advanced AI technology to satisfy your communications monitoring needs.

——
We also never have to share your data with third parties for processing, giving you complete security and control.

Key capabilities

AI-enabled risk identification examines messages in their entirety, generating alerts based on context.

Accurate voice transcription offers granular analysis of audio communications, in over 50 languages.

Message translation extends analysts’ power to review messages in multiple languages.

Classification tags categorize messages on ingestion for targeted surveillance policies and queue routing.

Noise reduction filters eliminate pre-approved content and common false positive triggers, like spam and promotions.

Powerful search tools enable reviewers to quickly find, retrieve, and analyze the data they need in complex investigations.

Compliance reports demonstrate the effectiveness of your surveillance strategy, on demand.

Configurable dashboards keep workflows running smoothly with the ability to redistribute workload.