What sets Global Relay’s GenAI surveillance agents apart

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What sets Global Relay’s GenAI surveillance agents apart

Generative AI provides compliance teams with transformative risk-identification capabilities for surveillance operations.Contents

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About Global Relay

Generative AI provides compliance teams with transformative risk-identification capabilities for surveillance operations.

Global Relay’s GenAI-native surveillance agents add significant value to compliance workflows by moving customers from traditional lexicon and/or AI-based risk detection models to a more adaptive, transparent, and intelligent framework. By leveraging industry-leading large language models (LLMs), Global Relay Surveillance can interpret the intent and context of the whole conversation—rather than just keywords—reducing false positives and uncovering nuanced regulatory risks that lexicon or older deep learning-based AI models can miss.

Where other AI-enabled surveillance systems rely on smaller deep learning models that only target financial risk, our solution benefits from a best-in-class LLM with a profound, built-in knowledge base that extends far beyond just financial services. Immense in both scale and depth, Global Relay Surveillance draws a significant level of knowledge and sophistication from endless data points to analyze communications and determine if risks are genuine—eliminating the bias and tunnel vision that stem from narrowing knowledge to a single industry.

The system not only flags problematic communications aligned with SEC, FINRA, and other regulations, but also provides clear explanations and reasoning for these alerts—giving compliance teams full context as to why an alert was triggered. This enables faster, more accurate risk assessment, lowers operational costs, and strengthens regulatory defensibility, while enhancing the efficiency and reliability of compliance workflows.

Natively built agentic AI

Global Relay’s AI-enabled surveillance solution is agentic by design and built natively using generative AI—rather than retrofitted from lexicon-based systems or older AI models. This foundation enables direct, message-level analysis across entire conversation datasets, delivering more accurate detection with higher recall and fewer false positives.

Contextual message understanding

Global Relay Surveillance evaluates entire conversations—not just isolated words and sentences—capturing context and chronology and interpreting intent. Our large language models (LLMs) add sensitivity to wordplay, obfuscation, and concealment attempts, allowing you to detect complex patterns and coordinated behaviors that more basic, sentence-level models often miss.

A broad cross-domain knowledge base

Our solution leverages state-of-the-art LLMs from leading providers, combining deep financial expertise with extensive cross-domain knowledge. This breadth is essential for compliant surveillance, given how real-world communications often blend financial language with broader business and cultural contexts.

Adaptable, future-proof architecture

Global Relay Surveillance’s flexible architecture continuously integrates the latest AI advancements and adapts quickly to emerging risks, regulatory changes, and new industry demands. Instead of retraining models, we update prompts, pipelines, and configurations, delivering timely responses with minimal operational overhead and ensuring long-term resilience.

Transparent, explainable AI

Explainability is foundational to an effective surveillance solution. Each flagged message includes an LLM-generated explanation that identifies why it was triggered and pinpoints the specific risk. Our prompts use structured, step-by-step reasoning called “chain of thought” (CoT) to improve accuracy and transparency—while keeping user-facing explanations concise.

Best-in-class, independently benchmarked models

We deploy the latest open-weight LLMs in our own private data center. These models are independently benchmarked to maintain transparency and verifiability. Customers can review performance directly via third-party validation tools as well as our own evaluation results.

Structured data for optimized analysis

Through Global Relay’s Open Connector framework, messages from all platforms are unified in an enriched, standardized format. This structured data results in more efficient and accurate AI inference—because better inputs deliver better outputs.

AI governance and regulatory alignment

We follow leading standards for our AI governance framework, such as the principles outlined by the Federal Reserve Board’s SR 11-7, the EU AI Act, the National Institute of Standards and Technology (NIST), and the Organisation for Economic Co-operation and Development (OECD). This ensures our AI is responsibly developed through benchmark testing, comprehensive documentation, continuous monitoring, and a streamlined model change process that enables customers to upgrade seamlessly and efficiently.

Domain-aligned detection prompts designed by experts

Global Relay draws on the experience of its own team of ex-regulators and compliance officers to embed deep compliance expertise directly into our AI workflows. Carefully crafted examples and prompts designed by our subject matter experts (SMEs) guide LLM reasoning to improve true positive rates and ensure our solution stays aligned with practical compliance needs.

Enterprise-grade scalability and data security

Powered by our private hydroelectric data centers and NVIDIA DGX GPUs, Global Relay Surveillance scales to hundreds of millions of messages daily. It delivers enterprise-grade performance and predictable costs while keeping data secure in our private ecosystem—so it’s never exposed to third-party cloud APIs.