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About this report
The Global Relay Industry Insights: Compliant Communications Report 2024 compiles and analyzes industry responses to regulatory action across recordkeeping, surveillance, and communication compliance.
Over two months in 2024, Global Relay issued an industry-wide survey with a view to find out how financial services firms are managing communication channels and emerging compliance trends. As well as exploring how firms are responding to continued regulatory enforcement action for off-channel communication, we wanted to understand how organizations are incorporating solutions such as AI and communications surveillance into their existing compliance workflows.
The survey generated responses from critical roles, from Chief Compliance Officers and Chief Data Officers, through to Head of Risk and Supervision, Heads of Surveillance, and Compliance Officers.
We received responses from professionals working around the globe, with the majority working within North American or global financial organizations.
The survey was aimed at financial services generally, but gleaned multiple responses from industry subsets including Asset Managers, Broker Dealers, and Investment Banks.
This report explores the current landscape for compliance to lift the lid on the challenges that financial institutions are facing, and the steps they need to take to remain compliant in the future.
