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About this report
The Global Relay Data Insights: Compliant Communications report references data collected from over 10,0001 bank, broker-dealer, fund management, and other regulated financial services firms.
These organizations are required to comply with regulatory archiving and recordkeeping requirements for electronic communications data. The data referenced within this report looks, in particular, at Global Relay Connectors, which capture data from communication channels and deliver that data into a compliant archive.
As such, this report provides a unique view into the evolution of communication in financial services. It reveals exclusive insights into the most commonly captured communication channels within financial service organizations worldwide.
Findings include:
The most popular channels used across all jurisdictions
Which channels are most commonly captured within financial services sectors – and the disparity between those sectors
Comparisons between communications captured in North America and EMEA
How the capture of communication data has evolved over the past five years
What the most popularly used communication channels tell us about how financial services are developing
The future evolution of communications capture