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Compliant Business Communications
Streamlining business communications compliance while providing a secure and convenient tool for your employees, suppliers, and customers.
Compliant Business Communications: Streamlining business communications compliance while providing a secure and convenient tool for your employees, suppliers, and customers.
—About Global Relay
We’ve been building integrated compliance technology solutions for over 25 years.
We started by designing complete, secure recordkeeping solutions. Now we have designed and implemented an easy way for firms to reliably capture business communication data – no matter how or where it was created.
We know the regulatory landscape and understand the requirements for regulated firms.
Global Relay has over two decades of experience navigating regulatory change, and we incorporate this expertise into every product, feature, and service we develop.
Business communications are a mission-critical aspect of every business.
In highly regulated industries such as financial services, there are strict rules on how these communications are conducted and managed.
Firms have been heavily penalized by regulators for recordkeeping failures and off-channel communication.
Compliant communications is the practice of ensuring that all forms of communication – whether internal or external – adhere to relevant laws, regulations, industry standards, and organizational policies.
No matter how voice calls and messages are initiated, they can be captured, normalized, and securely stored on the Global Relay platform.
This provides compliance teams a holistic view of all business communications, covering every employee, location, and message type.
Normalization and AI-assisted enrichment processes prepare messages for eDiscovery, surveillance, and reporting activities.
We know every user has their preferred communication methods and tools.
That’s why our solutions have been carefully designed with the user in mind.
We provide options that support both Bring Your Own Device (BYOD) and corporate devices, and have a personal unified communications app that brings everything together into a single experience.
We don’t think users should ever have to choose between being productive and staying compliant.
The only certainty is that business communications will continue to evolve. New players will enter the market and existing channels will get left behind as developments in technology bring new features and capabilities.
Global Relay has the employees, experience, and focus to tackle these changes head on. Our products are built on innovation to provide complete peace of mind and a solution you can trust – now and in the future.
Global Relay App – a secure, compliant unified communications app for voice calling, messaging, contact management, and much more. Available on iOS, Android, and desktop devices.
BYOD and Corporate, as well as hybrid options, provide a solution to support any strategy.
Apple® Message capture enables the collection and storage of SMS, MMS, RCS, and iMessages® from any Apple® device.
Android message capture enables the collection and storage of messages from any Android device.
Direct carrier integration connects directly with mobile carriers such as O2, AT&T, Verizon and Vodafone to retrieve call detail, call recordings, SMS and MMS messages (features vary depending on carrier).
WhatsApp Business for Global Relay integrates with the WhatsApp Business API to send and receive WhatsApp messages.
Voice recording – activate voice recording to retain a full record of voice conversations with optional transcription.
SSO/SCIM/Directory Sync retrieves and synchronizes user profile and authorization information from a centralized system.
MDM/MAM Compatibility allows you to manage the deployment and management of Global Relay App using mobile device and application management tools such as Microsoft Intune.
Business number options enable the allocation of a dedicated virtual business number provided by Global Relay and the ability to port a number across from an existing carrier.
Compliance reports available on demand to demonstrate the effectiveness of your business communications strategy to the regulator.
Fully integrated into Global Relay’s recordkeeping and surveillance solutions.
